Absolutely disgusting service. Don't touch them. Left without broadband and a phone line for months. Customer Service is anything but. Have spoken to some lovely people but they never get back to me despite promises of " I will personally make sure that this is rectified as soon as possible". I've heard every excuse in the book.
I run a business and have lost my phone line and customers as they haven't been able to get through.
Another lost customer BT and this time I won't be coming back.
BT made 5 billion in profits last year and yet have come out the worst provider...............maybe you should invest in your customers and the service you are supposed to be providing.
I often recommend this site as its one of the few that offers the facility to choose extra bedrooms, no matter how many of you are travelling. Having said that, on this occasion, I asked for a one bedroom apartment and got one with just a screen accross which we had to keep open as there was only one air conditioning unit!Prices are competitive and clear and often the cheapest I've found. Sales staff have been helpful when i made phone contact. Very easy to book with. if I had to find a negative it would only be that sometimes there aren't enough photos or hotel details and would like to have been given the option to pre book my plane seat.HOWEVER we still sat together and meant I saved a few quid!
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