paulwaller´s profile

Reviews (1)



Dare I say it 'typical' cycle shop response. I,ve been buying online and via the post for 30 years now, and the response I,ve got most of the time has left me exasperated. There are only 2 cycle shops in this country where you are guaranteed getting the goods you ordered within a reasonable timeline - [external reference] and [external reference].
I ordered from this company 10 days before hand ,an item required for a race ,and I still havn,t received it. The courier they use ,well, its a bloke in a van and he covers about a 200 mile square area, so miss him, and you are faced with a 60 mile return trip to the 'depot' (some lock-up in Ipswich). What a service, basically ,I,ve got to spend a week sitting by the door waiting for him to come - I,m sure my boss will understand!
Don,t waste your time ,the service is non-existent, they not cheap ,and generally its not worth the hassle, we,ve all got lives , I don,t see why I should run around organising my life around a company who I HAVE paid for a service from.

11 September 2013

Reply from Fatbirds

Dear Paul Waller,

I am very sorry about the delay with your item, there was a mix-up in the packing department so your helmet was delayed.

I can see that delivery of your helmet was attempted on the 5th but failed then was delivered to you on the 6th.

Kind Regards


paulwaller´s profile

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United Kingdom