I cannot call you all my money has already been wasted on hold.
Your online team are of no help stating you need to call.
My original parcel x4tshirts were dispatched to the wrong address as your system changed my billing and delivery address around.
I did contact you but MYHERMES said they cannot change the address have to RTS the parcel wait for you to receive it and then send it out again,
I WOULD LIKE MY PARCEL TO BE DELIVERED WITH A DIFFERENT DELIVERY COMPANY IN TURN PLEASE - YODEL.
Can you please contact me to discuss this further.
I order clothing from a online clothing shop. The address went through incorrect (this is know is a sender issue) but the parcel was in transit to MYHERMES! I then spoke to the sender who in turn spoke to MYHERMES to change the address BEFORE it had even reached them so they could deliver to the correct address.
But oh no! MYHERMES would not play ball and sated that they cannot change the address as it is already out for delivery. The sender stated that is impossible its only just left to get to you, so it's not out for delivery. MYHERMES reply sorry but no we're not changing it!!
So yeah I'm a bit peeved at this point and take this up with the senders. HOWEVER my issue with MYHERMES as a parcel delivery company was the service I received on twitter. Just blatant disregard for my issue - "sorry but you have to go to the senders" "Sorry but this is a sender issue"! I'M NOT STUPID I KNOW THAT BUT MY ISSUE WITH YOUR RESPONSES AND THE LEVEL OF STUPIDITY OF YOUR TWITTER TEAM IS BEYOND COMPREHENSION.
I wanted to make a complaint about the service from the twitter team, therefore this issue had nothing to do with the senders.
I WOULD LIKE TO BE CONTACTED IN REGARDS TO MY HERMES AS A DELIVERY COMPANY - NOTHING TO DO WITH THE SENDERS. I work in the connection to the parcel industry and know how this works - and also have an extensive social media customer service background and do know where and how far I can take this.
I await your response.
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