When I called the customer service with the serious issues with faulty connections and non possibility of using top up from abroad, they could not resolve the problem and all I was told my iPhone was incompatible with their network. I have had it. A nightmare service and very expensive also!
found a yellow card note by the doorstep, where it said " we are sorry we missed you" where it stated the time 16.00 and checked in the box, my parcel was returned back to the parcel centre, where I was advised to call or to check in their Internet site to arrange for a new delivery time/address. The rest of my evening I was on the phone, trying to get through to speak to a living person with no success, after same unsuccessful attempt on their Internet site, where it said the parcel number which was left by the courier is wrong. Next morning until noon all time spent trying to get parcel depot on the phone. So I decided to go there. Not a close place from where I live. A taxi trip cost 29£ one way,50£ altogether. When the lady I spoke to at the customer service desk tried to find my parcel and took her 35 minutes before she figure out it was still with the courier's car. She apologised and took my phone number and promised she will call me to give the write number for my parcel. Also she said that the courier is on his way to deliver it to my home address, I had to rush back home, where waited for another two hours and the courier didn't show up. Two days later the parcel did not arrive, I finally got through to a customer service worker who also assured me that the parcel was on it's way and promissed to update me with the right parcel number and it never happened.
At least my parcel was delivered in a very poor condition- in a damaged box, half open.
March 28th, when received bouquet with all wrong flowers and for less value then I paid I wrote two emails to the company service team, after I got no reply but an invitation to take in a rating survey, I wrote my review,where expressed all my disappointment and frustrations, the manager has contacted me and my flowers had been replaced and improuved. Also I have been refunded.I am very glad my complaints have been taken seriously.
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