New Broadband and Landline didn't work, they don't send an engineer with a new order and charge for delivering the equipment, which is bad enough. So then I had to call their "customer services" and was astonished at how bad it was, a new low! The Indian call centre couldn't understand me and I couldn't understand them, the problems took 2 weeks to sort out after endless ridiculous phone calls to the call centre and the Broadband is still rubbish and barely works.
They then refused to accept any responsibility for their mistakes and abysmal customer service.
What they do should be illegal and I'm amazed it isn't!
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