I researched cordless driver drills across makes and models - its bewildering with so much choice, even within a make. Whilst Alltools gave only promotional comments - as did all the other vendors - I found the constant referencing to this drill convincing and Alltools came up with the best price as delivery was included.
Order agreed and dispatched on schedule, but the week end intervened - they tried to deliver on a Saturday, no one in, so no delivery.
Today, spent over 40 mins at various time trying to get through on the telephone - without an answer.
Sent email requesting re-delivery; no answer there either.
Finally got through on phone in late afternoon Monday, and the delivery is rescheduled for Tuesday 9-5:30 (which is really good) but I didn't know .....
The site was relatively easy to navigate - I think it would help to have a built in 'compare' feature. I was using Safari tabs to hold one item whist comparing with another.
There is a use of techie jargon to describe some items such as range of rebates ... I'm not stupid, but this led me to think about a variety of facia and striker plates for a mortice (more jargon!!) instead, rebate in 'lock' jargon means something quite different!
Also I used the basket to see what I had selected initially and then returned to it periodically to see if I could delete items I had replaced. This works OK but is a bit clumsy.
These are intended to be constructive suggestions, not criticisms, as I say: for me, the site is well about average and I'll use it again.
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