I was directed to Expansys from Nokia.com in order to purchase a Nokia Asha 311. I was under the impression that Nokia would put me in touch with a reputable dealer - WRONG, this is a terrible company to deal with.
I returned the product as unsatisfactory on 29th July by recorded delivery requesting a refund under their 14 day returns policy, and it was received back and signed for by Expansys on 31st July.
After waiting a couple of weeks I emailed Expansys to ask why a refund hadn't been issued. I received an email back from Richard Navarro-Montes, a sales executive, on 16th August apologising for the mix up and saying he was currently chasing the returns department.
Another couple of weeks went by with no sign of the refund and further emails to Richard Navarro-Montes were ignored.
I therefore emailed customer services again and received a curt reply just saying the case had been escalated and a refund would be issued within 72 hours. Needless to say it wasn't and I've now emailed them again giving them 7 days to issue the refund or I would take out a summons in their local county court which would incur them further costs. This email was also ignored and I'm now in the process of contacting the local county court where Expansys' head office is situated in order to obtain the papers to issue the summons.
This firm is an utter nightmare, their customer services are virtually non existant and they are just scammers who once they have your money just sit back and do nothing.
As soon as I get the papers from their local county court I shall issue the summons and then let them answer to the court instead.
DO NOT DEAL WITH THIS FIRM, THEY ARE NOT TRUSTWORTHY!
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