We needed to order parts for our E61 group head. Kudos to bella barista for stocking the service pack even at some difficulty they offer this service. It is much appreciated. But sadly our call with an important question about a part was never returned after we called several times. When we ordered the part was posted quickly and came the next day. We really appreciate the service manual sent with the shipment. Great service! Well done!
Sadly we had to order another part the next day and got sent an email saying the item had been shipped, so were hoping it would arrive the next day as the previous item had. When it did not arrive we tried to track it online but Royal Mail had no record of it. Fortunately Claudette did get back to me a few days later regarding this and we were able to sort out the Royal Mail confusion that ensued and that was appreciated.
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