Richard Moss´ profile

Reviews (2)

SerenataFlowers.com

Whoa, great customer service

This is the first time I have ordered flowers from USA to Scotland and it was very easy. I made some mistakes on the order but the error was corrected. I was kept up to date on the process and delivery and very happy to get the news the lovely floral bouquet was delivered on the date promised. I highly recommend this service. Thank you.

ChatandVision Ltd.

Have not received the product.

The delivery service has not delivered, stating they were here but no one home on 3 occasions. No notice of delivery left and during one attempt in the evening we were home with two vehicles in the driveway, I would not use DHL ever They could use your customer service process for their delivery business.

Yuli found this review useful

09 September 2013

Reply from ChatandVision Ltd.

Hi Richard,

I apologize on behalf of the courier for the inconvenience caused. Our customer service team will be in contact with you soon to get to the bottom of the issue. Rest assured appropriate action plan will be taken to improve the customer experience and ensure this does not happen again.

Best regards,
ChatandVision Ltd

Richard Moss´ profile

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Richard Moss
Reviewer
United States

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