ordered bed 3x weeks ago, were told a driver would call haf hour before delivery... they failed to do so on the first delivery day, then informed us they were un able to call on the 2nd delivery day.... after waiting in all day the bed was finally delivered......
Once opened we found only half a bed, and it wasnt the king size we had ordered..
I called the aftersales team who then informed me id have to wait another week for collection... and i would only get the refund once the bed had arrived back at their depo...
After my orignial bad review, the customer slaes team were really good at resolving the problem, the bed arrived after 2 days , i recived calls from the aftersales team who were very apologetic, the resolved the issue . i can happily say i would use monster beds in the future
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