Myhermes

Avoid Avoid. MyHermes never came to pick up item

MyHermes never came to pick up parcel for delivery. I called their customer support line three to inform them of the issue and they were not hopeful at all just told me that delivery man will be coming tomorrow which they never did. Each customer support had me waiting for 20mins before someone picked up. I had also sent emails per website and no response with 24 hours as suggested by website. Avoid Avoid Avoid Horrible Service !!!

Ken Bennett found this review useful

electricshop.com

Goods were delivered damaged several times

Ordered a cooker hood but it was damaged and it was replaced promptly. But the hood was damaged again. Then next replacement took a long time. When we enquired we were informed that product was no longer stocked. Unfortunately we were not contacted on this. By now we were spent 2 months waiting for a delivery. not happy with overall experience.

14 April 2011

Reply from Strangewood Ltd

Thank you for your comments, they have been duly noted. Your feedback will help us to improve the service we offer our valued customers. At electricshop.com we strive to maintain a high level of customer service. We are sorry that we have failed on this occasion to meet your expectations. We can see that the first appliance arrived damaged and the replacement was confirmed faulty by a Bosch engineer. It was unfortunate that this item is no longer available as per our letter of 09/02/11.

electricshop.com team