Roary Owen´s profile

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Absolute dirt bag company - Swindled and gouged!

Never have I had such a bad experience with an online retailer. they really are scum.

On the 30th June 2013 I ordered a computer graphics card at the cost of £141, a few days after the 12 working day delivery date they emailed me telling me the item was not part of their core range so they were having supplier troubles (an excuse given to many many customers). At this point they asked if I wished to cancel the order and be refunded I said yes.

Weeks went by with no response and every email i sent to them was replied to with either a generic 'dear customer' reply or nothing at all. They said my money would be refunded which of course it was not.

I was about to give up but then decided to phone my bank HSBC (I paid on a debit card so was pretty sure I would not be protected) However they informed me that all of their debit cards have payment protection for goods mis-sold or not sent out.
I literally spent 2 minutes on the phone giving the details of the stink bag company and the amount they had taken, and 10 hours later the money was back in my account and they raised a fraud case with WAE+, so thankyou HSBC!!

In a nutshell - STAY AWAY!!! and always google trustpilot reviews of future retailers you've not heard of

Peter Berryand Phil Heslop found this review useful

Roary Owen´s profile

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Roary Owen
Heswall, United Kingdom