Scott A´s profile

Reviews (1)

Hudson Reed USA

Careful when Ordering

I needed and ordered an external shower valve and decided to add a shower riser and shower head to the order, It became a "bundled" order. I am satisfied with the valve but the riser and shower head did not work with the configuration of my existing system. In trying to return these parts I was declined as it was considered a bundle and would have to return the entire order to receive a refund - the valve already installed made this impossible. Very rigid in their approach. Either ensure your do not have bundled orders or do not order form this company

23 September 2013

Reply from

Hello, Scott, I am sorry it looks like there has been some sort of misunderstanding as you should be able to return a part item to us. I have left you a message and have sent you an email with the return details. Again I do apologise for the inconvenience caused. Kind Regards, Mariyum. The HudsonReed USA Team.

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Scott A
United States