I ordered online before 9pm on Wednesday and paid for express delivery which informed me I would receive it next working day (Thursday), of course this didn't happen. My order wasn't dispatched until Thursday evening, this is unacceptable. I needed the items for the Friday night, I have ordered to local convenience store that I could pick up from on Thursday. It is now Friday morning and my items are in transit, I am working all day so cannot pick them up. I spent a lot of money on this order as I ordered a dress, jacket and accessories and absolutely no respect was shown for this. I called and was told "nothing could be done about it" well what else am I supposed to do?! (Only good thing was person on the phone was actually nice and did apologise) A leading retailer should not be advertising for things they can't even carry out. Will never order from ri online again and will make sure I warn others incase they wish to do the same. Absolutely ridiculous, I never thought I would be writing this about river island. Other high street retailers seem to be able to carry out simple delivery tasks with no problem. Very very unreliable and items will just have to be returned as I have spent a lot of money on them and the occasion will have passed by the time they are collected. Never again!
Lyndsey Mckinnon Mccormack found this review useful
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