Katherine Iris Parker Smith´s profile

Reviews (1)

Bambino Direct


I ordered a beautiful cot from Bambino Direct. It arrived on the date expected, fab, however the parcels were filthy, ripped and the contents damaged. It took an age to get a returns approval, an age for the company to collect. This was bad enough; but the replacement took 5 separate attempts to be delivered. The sales assistants blatantly lied to me on two occasions saying the replacement was en route for the agreed dates, only to be told by the couriers that they had no record of such parcels. I had to take 4 separate days off of work to await delivery, only to be told it was other either lost or non existent. I lost earnings as I am self employed, not to mention the increase in both my mobile phone bill and landline phone bill calling an 08 number to chase the deliveries up. When I claimed for loss of earnings they took weeks to reply, and simply said that they cannot compensate for forces beyond their control and that because i did not specify a date for delivery they were not liable! This is ridiculous as I simply wanted delivery of of the goods that I had already paid for, and so with each failure to deliver I had to take the next available delivery date, which would again materialise to be another wasted day! How is it possible for such a huge online company to behave so unprofessionally with no thought for the undue stress on a member of their target demographic, a pregnant woman!? Blatant lies and disregard of the consumer. I truly thought I had been duped out of my money. The replacement that eventually turned up had marks and dinks on it and looked like a reject also. I just could not bare another 8 weeks of anxiety and disappointment in tying to return it for a refund. Unbelievably bad company. Never had any issues with Mothercare, Amazon, Next etc and I have recently ordered a highchair from online4baby, the delivery turned up exactly when stated, within the hours slot specified; fantastic service. I would never use, recommend Bambino Direct ever again; these companies should be answerable to someone but sadly not. The above grievance refers to Return Reference: 77131942, Baby Amigo Vivero Cot Sleigh Bed in Natural. The dates on which you failed to deliver where: 19/06/2013, 21/06/2013, 26/06/2013 and 01/07/2013; the cot bed was finally delivered on Wednesday 3rd July, a 5th day of lost earnings for myself as I had to wait in for the delivery again. Moreover the goods were scratched and dented in places

12 September 2013

Reply from www.bambinodirect.co.uk

Hi Katherine,

I'm really sorry to hear about your experience with us. Do you have an order number so I can look into this for you?

Kind Regards

Katherine Iris Parker Smith´s profile

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Katherine Iris Parker Smith
Plymouth, United Kingdom