Rosie´s profile

Reviews (7)

SerenataFlowers.com

Very Efficient and user friendly

very impressed with website. Easy to follow instructions and free delivery; although website advertises next day delivery my order was not delivered for 5 days due to Christmas and the fact I left it late to order.

Sales@Moonpig.com

Easy to use and perfect for last minute panics

The web site was easy to navigate and as promised the card was sent and received the next day

Virgin Atlantic

Fantastic

Booking and travelling with Virgin was an enjoyable experience

T Mobile

Efficient and good value

The web site is well set up and allows you to top up easily as well as moniter any calls made

Dixons

Customer Service leaves a lot to be desired

For some strange reason the web site allows you to order and pay for items that are in fact out of stock.
I ordered 2 lap tops and the process of gathering information regarding delivery and then waiting for the refunds to be processed was unnacceptable

Ocado

Excellent Quality

Deliveries arrive when expected and the communication is spot on.

electricshop.com

Poor communication

I placed an order which turned out to be out of stock; however this was only brought to my attention when I rang to chase a week later. I had to call on a daily basis and left messages to which no one responded to. The price may be competitive, however the aggravation was just not worth it.

21 April 2011

Reply from Strangewood Ltd

Thank you for your comments, they have been duly noted. Your feedback will help us to improve the service we offer our valued customers. At electricshop.com we strive to maintain a high level of customer service. We are sorry that we have failed on this occasion to meet your expectations.

We are occasionally challenged with the ability to source every product we offer given we have over 5000 items on the website, we do always strive to be pro-active and contact customers with alternatives when this happens that can be delivered within a more acceptable time scale.

electricshop.com team

Rosie´s profile

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Rosie
Reviewer
United Kingdom

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