Emma´s profile

Reviews (2)

REGENT gifts

Easy!

Pick up in store to save delivery cost. It arrived very quickly & staff were friendly. Recommended!

Garden XL

Broken Promises

I ordered two black deckchairs, for delivery in 1-2 days. These were not received. I then received an email saying my order had been cancelled. Then a phonecall saying the black deckchairs are out of stock, would I mind having two in cream instead. I agreed, and they promised next day delivery. Again, nothing was received. Until 3 days later, I received one piece of deckchair fabric.
I had to chase the order myself, and in doing so, discovered these chairs were now out of stock. And they wouldn't be reordered until next year. So I had to settle for one chair, in the colour I didn't want.
These chairs were a birthday present, an occasion which has been long since missed. The phone operator was nice. But I wouldn't recommend Garden XL for gifts, or for multiple items of furniture, as their stock seems very limited! All the aforementioned products are still described as 'in stock' on the website, which is false. In retrospect, I was wrong to trust the website.

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Emma
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United States

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