I called to check an item was in stock and even though they had 4 of what I wanted, one of them was promised to someone else. They asked if I would mind waiting until they had another delivery and I said I'd wait until my 4 were available - which was no time at all! So they keep their promises - very impressed.
Initially was very pleased with communication due to item being lost in the post - even though it was Royal Mail 'Signed For' and had a tracking number. I asked for and was given a refund, minus the postage charge! Sent email asking why but received no response. Disappointing end.
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