Following bad reviews I was a little reulctant to go ahead with the offer but after some investigation decided I could reduce the risks, plus the offer was too good. I decided to port my old number myself - Uswitch has a section explaining how to do this yourself and it worked with no problems in around 24 hours. The mobiles.co.uk website doesn't seem to have the ability to request a porting of a number and this would be an added complication anyway. I also decided to not to have the phone delivered to my works address as I expected the convenience would be far outwayed by the complications, due to extra security, this may cause - plus the website didn't seem to function properly for a separate delivery address when I first tried it. In the end the phone came the following day in perfect, sealed, original packaging. Communications (by e-mail) were good throughout and the website also gave tracking information of the order and the delivery, plus a text message before the phone was delivered. Yes, I did cancel the insurance during the order process. There is a 'technical support' option you can't cancel during the order process but this is all above board and upfront with a website for the company in question if you look. The day after the delivery of the phone we were emailed by this 'technical support' company and I could cancel through their website. The only itsy-bitsy-tiny glitch was the phone was supposed to cost me £99.99 - they billed my card for £100 - shocker! . . . I may just let that one slide!
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