Angela Bolton´s profile

Reviews (3)


From the best to the worst in one fell swoop !

In a week this company has lost the plot , have angered many thousands of people. They have changed their website and now it's so bad that everyone is up in arms about the way we can't research properly ! I only use an iPad and now I can't even see the 1911 original census, black screen ! Look on FB to see the complaints, even some companies have pulled out !!! I spend a lot of money every year on a subscription, and I am retired so this service is dreadful now. Gone from one of the best sites to the worst ! They have even stopped replying to our complaints on their site. Maybe they've just given up themselves !!!!!! DO NOT SUBSCRIBE . If I could give this a "0" then I would !

Maggie, EMA1251, Jools Foy, Margaret Hirst, Kieron Bowkerand CarolKeen found this review useful


Brilliant delivery service

I went with Havens as a previous experience with another companies's courier service put me off ordering anything from them, so I cancelled the order and went with Havens.
Fabulous experience is all I can say. Their courier service spot on ! Good communication all around. Perfectly packaged ( was dinnerware, ) loads of bubble wrap etc ! Many, many thanks Havens AND THEIR COURIER SERVICE .


Decided to refund as not delivered.

After promising a delivery slot for yesterday and staying in, tracking said they couldn't find my address, even though POSTCODE WAS CLEARLY ON IT!!! I'm not out in the sticks, just 3 miles from City Centre, and 1 mile from M6 ! Phoned up company that I ordered from, they said would be here today, stayed in, so phoned them up again, then she said tomorrow, so have cancelled my order. Not acceptable, very angry.

13 September 2013

Reply from DPD UK

Hi Angela,

I'm really sorry to hear that this was your experience :(

If you wish to discuss any aspect of the service in more detail, just drop a quick note to and include your phone number, parcel number and a brief synopsis of your issue.

Kind regards,


Angela Bolton´s profile

profile image of Angela Bolton
Angela Bolton
Coventry, United Kingdom