Jade´s profile

Reviews (1)


Absolutely disgusted with service.

Ordered my dress with on 10th February which gave 8 weeks leeway for my event which is on the 7th April. Was emailed saying it would take approx. 30 days to be made and sent. Weeks passed and I didn't hear anything from them, so emailed them about 5-6 weeks after my order to ask when the dress would arrive. Only to receive a reply of 'don't worry your dress will arrive on time'. Emailed them again a few days later only to receive the same reply. Event is now in 5 days and still no email to say whether the dress was sent, so I spoke on the 'live chat' with an assistant and they said the dress would be shipped the day BEFORE the event! When I said that would be no good as the dress would not arrive on time they only replied with 'sorry' and gave me no advice on what to do next. I asked them if I could cancel my order, but have received no email as to whether they have done so or whether they were giving my money back. I am absolutely disgusted with the way the company have handled this considering a friend of mine ordered a dress from the same place 2 weeks AFTER me and receieved it almost 2 weeks ago!

28 June 2011

Reply from dressespro.com

Hello Jade,
sorry to hear that,could you please tell me your order number so that we can check your order and solve this problem.
we can send your dress to you asap with some discount or refund to you for this inconvenience,what do you think of these methods. any questions please contact our customer service.Looking forward to receive your reply.

Jade´s profile

profile image of Jade
Female, 1992
United Kingdom