I am a professional photographer who relies upon prompt delivery before 12 noon to restock photographs for markets. I order my photos to be delivered before 12 noon on Wednesday 11th September when at 1 pm they had not arrived I phoned the company I ordered the photos from who in turn contacted Interlink Express who informed them that they had mistakenly been sent to Monmouth instead of Newcastle upon Tyne (completely oppostie ends of the country) due to a shoot not working correctly. I was told that there was nothing that could be done apart from redirecting them so they would arrive today before 9.30 pm.
As i was at work as was my wife I had them redirected to my grandmothers address with the absolute guarentee that they would be there before 9.30 as she had a hospital appointment. Low and behold the photos arrived at 3.30 in the afternoon and not at the promised time.
This is not the first time I have had problems nor do I think it will be the last. I will be speaking with the company I order my photographs with and urging them to speak with Inerlink about these serious problems.
I have to say personally I have no faith and confidence in Interlink and would not use there services myself.
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