Richard Bryce Knapper´s profile

Reviews (2)

www.cardsave.net

Poor Sales Person resulting in high fees for cancellation!!

Signed up with Cardsave on the 7th February 2011 after a lengthy meeting with sales representative. After using for three years and becoming increasingly aware of the hidden costs (again not advised by the sales representative), poor terminal performance (GPS unit) and lengthy time for funds to be deposited into business banking account as well made it incredibly difficult to change my business banking details when I changed banks.

Eventually I decided that it was time to move on and find a more cost effective company to work with, which I did. I contacted Cardsave to enquire about cancelling my contract, as it had been explained by the sales representative I could do this after 12 months as I was only tied in for the initial 12 months.

I was given no information about cancellation on the phone and was told to email the cancellations department. Two weeks later I emailed again as I had heard nothing and today 24.03.14 I have received an invoice for £481.86. Letter stating that this is for cancellation charges and for membership fees.

None of this was made clear by the sales representative as far as I was aware it would cost me nothing to cancel after the initial 12 month contract had expired.

Whilst I now appreciate that this is in the small print of the contract I feel that this is important enough that the Sales Rep should have made a point about telling me about these charges and fees.

As a small independent trader these charges are nigh on impossible to pay.

Needless to say I will not be recommending this company to ANYONE.

Sheila Broughton Was Dedmanand Martin S found this review useful

25 March 2014

Reply from CardSave

Dear Richard

Thank you for your comments and we recognise your frustrations.

For the merchant’s convenience the Cardsave Agreement renews automatically each year on the anniversary of the signing date unless the merchant gives notice at least 30 days prior to an anniversary date.

Merchant Example: If the agreement is signed on 31st October 2013 you are committed up until the 31st October 2014. You can cancel by serving notice for the agreement to end on the 31st October 2014 as long as such notice is sent in writing to Cardsave to arrive on or before 30th September 2014.

Cancellation fees will only apply if the merchant leaves Cardsave prior to an anniversary date. In this case the fees are £150 (excluding VAT) for each terminal and the balance of the monthly membership fees outstanding from the date of cancellation to the next anniversary date. Cancellation fees represent Cardsave’s costs for early termination. It may be beneficial for a merchant to maintain membership status by continuing to pay membership fees up until the anniversary date and thus avoid the £150 (excluding VAT) charge per terminal.

I hope this helps you understand these charges.

If you would like to call our Customer Service Team they will be more than happy to discuss this further with you.

Clive Kahn, Chief Executive.

Interlink Express

Dreadful service

I am a professional photographer who relies upon prompt delivery before 12 noon to restock photographs for markets. I order my photos to be delivered before 12 noon on Wednesday 11th September when at 1 pm they had not arrived I phoned the company I ordered the photos from who in turn contacted Interlink Express who informed them that they had mistakenly been sent to Monmouth instead of Newcastle upon Tyne (completely oppostie ends of the country) due to a shoot not working correctly. I was told that there was nothing that could be done apart from redirecting them so they would arrive today before 9.30 pm.

As i was at work as was my wife I had them redirected to my grandmothers address with the absolute guarentee that they would be there before 9.30 as she had a hospital appointment. Low and behold the photos arrived at 3.30 in the afternoon and not at the promised time.

This is not the first time I have had problems nor do I think it will be the last. I will be speaking with the company I order my photographs with and urging them to speak with Inerlink about these serious problems.

I have to say personally I have no faith and confidence in Interlink and would not use there services myself.

13 September 2013

Reply from Interlink Express

Hi Richard,

I'm really sorry for any inconvenience that was caused by the parcel misroute that occurred.

Can you please email socialmedia@interlinkexpress.com with your contact number and our customer services team will give you a call to provide more details.

Kind regards,

Bobby.

Richard Bryce Knapper´s profile

profile image of Richard Bryce Knapper
Richard Bryce Knapper
Reviewer
Male, 1975
Newcastle upon Tyne, United Kingdom

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