Caitlin´s profile

Reviews (1)

Silver Shuttle

Never Again.

Next time you hire a driver, make sure he's not an idiot. Supposedly drivers monitor when your flight gets in and plan accordingly. My flight arrived an hour early and I ended up waiting over an hour for the driver, who claimed he got their when he was supposed to. First of all, International Arrivals at Heathrow is not a big place. How is it that I did not spot my name on any sign? I find it doubtful the driver was there when he was supposed to be. Unreliable service and quite frankly, unacceptable business practice. I am not planning to book another trip with this service again.

13 September 2013

Reply from Silver Shuttle

It is incredibly disappointing to receive a poor review from any customer as we have clearly failed in meeting their expectations, and your review, Caitlin, is equally disappointing.
We work hard with our service partners to impress upon them the needs of our customers, and I am very sorry we have failed you on this occasion.
We will investigate why your flight arrival schedule was not properly monitored on this occasion, and we will take steps to ensure it is monitored properly in future.
As a result of your experience, we would like to offer you a free transfer next time you need to use Heathrow so we can demonstrate what great service feels like with Silver Shuttle. Please contact us for further details.

Caitlin´s profile

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United Kingdom