Next time you hire a driver, make sure he's not an idiot. Supposedly drivers monitor when your flight gets in and plan accordingly. My flight arrived an hour early and I ended up waiting over an hour for the driver, who claimed he got their when he was supposed to. First of all, International Arrivals at Heathrow is not a big place. How is it that I did not spot my name on any sign? I find it doubtful the driver was there when he was supposed to be. Unreliable service and quite frankly, unacceptable business practice. I am not planning to book another trip with this service again.
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