I ordered through just-eat to a restuarant we have ordered from before - accepted the order. I then after a hour and a half called the restaurant who told me just-eat had not been sending orders through so they hadnt recieved it they dont think. said they would call me back and let me know what was happening.
well im still waiting for that call - but after i went on live chat with just eat i had an email come through to say the restaurant was to busy to complete the order.
so now i have two children waiting for food that was never going to arrive. i have however ordered thorugh another company that can deliver!!!
Ordered a pink top for my company and also polo shirts for another company.
Excellent quality, found them extremley helpful and very quick with repsonses and delivery of the tops.
sent through pictures for approval beforehand.
Would definatley recommend them and will certainly will be using them again.
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I’m sorry to hear this has happened to you.
An automated rejection email would only be sent out if the order is rejected by the restaurant.
If you could email me the order details I’d be happy to investigate this matter for you. My email address is trustpilot@just-eat.co.uk
I do apologise for the experience you've had and for the inconvenience caused to you and your family.
Kind regards,
David
David Farrer
Senior Social Media Consultant