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Payment Not in Two Days as per FAQ

The FAQ states payment within two days. Phone cleared as ok on Friday, cheque sent out second class following Thursday. Queried payment period via email to customer services. Customer Services failed to read the question about cheque payment and just replied with a predetermined reply about how a BACs payment is sent. Second email never received a reply.

Very Poor Service!

13 September 2013

Reply from Eazyfone Ltd

Hello Simon

Thank you for taking the time to write a review.

When you sell your phone with us we state clearly that Bacs is our fastest method of payment and cheque is the slowest. Our bank transfers are processed within 24 hours and clear into your account within 3 working days. Our cheques are sent out within 5 days.

We apologize if there was some confusion with your email inquiry but we have responded to all emails that we have received from you.

We hope that you will consider choosing Envirofone again in the future and use our fastest method of payment.

Many Thanks


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Simon Williams
United Kingdom