Homecare - booked engineer to look at washer/dryer - bearing gone in drum. Called Monday 9/9 - Earliest date was Friday 13/9 between 12 and 6pm. - OK that'll have to do then, so I took an afternoon off work. No engineer. Phoned CS at 5.30 who allegedly called the engineer and then apologised about being more emergency calls than usual. A phone call would have been nice to update me - BG took my contact number at time of booking. Honestly it's just plain and simple communication and customer service that BG fail miserably on time and time again in every area and reading the other reviews on here makes me think twice about giving my money to them. Watching the adverts touting BG as a premium brand 'looking after your world' - it's a joke
Kay Pep found this review useful
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