Eddie Darby´s profile

Reviews (1)

DPD UK

I'd love to know what happens to your drivers

This is the second problem I've had with this service,therefore it goes without saying that I'm not very happy.
Last time I had a crazy incident where my driver got "delayed" - turns out by "delayed" they meant that my driver had gotten robbed and my parcel had bee stolen, not exactly the best first impression

As it turns out my second impression of DPD isn't so great either,
I ordered an expensive/important item from Curry's on Sunday night, and ordered next day delivery - £12 to have it delivered between 5pm and 8pm tonight
I'll take this all back if it comes in the next hour but it seems more and more unlikely
I checked my tracking details at 5 and it was at my local depot - fine, great, woohoo
I check an hour later and it's regressed to the "sortation facilitY" in Birmingham. So let me get this straight:
00:59: at Hub 3 (Brum)
3am: At Local depot (Oldbury)
17:21: At Hub 3 AGAIN (Brum)
Wow, that makes a lot of sense. So the driver decided to take my parcel back to Birmingham? How nice of them. It would've been quicker and closer for them to deliver it to my house.
I'm sorry but I am very dissapointed, you know when I pay £12 to have something delivered quickly, I do it for a reason, I don't do it for the fun of it.
I needed this item by today but I guess, how does that old saying go?
The courier service is always right,
There's something about that that doesn't sound quite right I can't put my finger on it
Hope your driver enjoys his round trip around the Midlands, I look forward to receiving my parcel on the 32nd of October, in the year 20never
Whenever he feels like it, don't mind me, I love waiting, just keep taking my money I love throwing it away!
Your drivers must have quite the journeys, you ought to put cameras in the vans and see where they end up.

Ali and Death Dealer found this review useful

23 October 2013

Reply from DPD UK

Hi Eddie,

Sorry to hear that you feel this way.

Having looked into this, I see that the sender of the parcel processed this as an evening delivery, but not as a next day. As such, the parcel is on vehicle for delivery today, and should arrive between 17:00 and 18:00.

If you do have any queries, please feel free to drop a note to socialmedia@dpd.co.uk with your contact number, and a customer service agent will call you.

Finally, although it seems strange that the parcel went from our Birmingham hub to our Oldbury depot, it's not as unusual as it first appears, as the depot shares the same site as the hub, and they are only a stone's throw apart!

Kind regards,

Bobby.

Eddie Darby´s profile

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Eddie Darby
Reviewer
1996
Wolverhampton, United Kingdom

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