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Unbelievable experience

I rang talk talk in early May 2013 to report my internet which was dropping off and picking up constantly approximately every 2 minutes. I was connected to someone in a foreign call centre who I could barely understand and couldn't understand me. I rang for 5 consecutive days during which time I was given instructions on how to take my junction box to bits, told I had a wiring fault in the house and spoken to very rudely like I was some kind of idiot. I was sent out a new router which resolved nothing. Frustrated at resolving nothing and having no internet for over 2 weeks I rang talk talk to cancel my services and was told to put a complaint in writing which I did on the 19th May 2013, I also asked them to cancel my contract as their "service" was not fit for use and despite trying endlessly nothing was happening to resolve the problem. I waited a few weeks and hearing nothing cancelled my direct debit.

Fast forward to August and I received a letter from talk talk claiming I owed them for 2 months line rental plus a late fee. Again I wrote to talk talk explaining I had asked them to close my account and sent a copy of my original letter dated May 19th 2013. Fast forward again to September and I'm now receiving letters from a debt collection agency. Again I rang talk talk and was spoken to very rudely by a so called manager with absolutely zero people skills or customer service, after over an hour on the phone they said if I paid £41.07 that I owed them they would close my account and I made an immediate payment there and then. I am still getting letters from debt collection agencies as talk talk say they haven't received my payment despite me having proof available. Absolutely farcical, have now asked for a deadlock letter and I'm taking this to the top. Why the hell should I suffer stress because they can't do something simple like close my account?! their service was not fit for use so perhaps they could compensate me for the stress, we'll see.

Alessandro Maccioniand Richard de Meath found this review useful

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Phil Malkin
City of Bradford, United Kingdom