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The worst service ever

Phoned up to. Get a business contract went through fine told us 5 to 10 days this gave us. Time to get shop ready due to shop opening two days later. After 6. days we didn't hear anything so we called them and were told an engineer would call. Us back never did.. We phoned everyday they never bothered to get back to us. When you do get through they don't understand us and we couldn't understand them .They gave me a number then told me 12 days later that it wasn't guaranteed so why give me that number? I had had a £300.50 sign made I will be looking into this matter. and go to ofcom as soon as my. Home phone is up bye bye BT

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Tracey Atherton
Keswick, United Kingdom