I've been a long serving customer of t-mobile and would recommend them over the years as a mobile provider to consider, but this year I've had a change of heart after several issues arose over their customer service.
Back in May i wanted to get a second line, the first phone that was delivered didn't work so had to have it returned, second phone never turned up and it took be the best part of 3 months to get my money back with a view that I'd not be returning anytime soon.
so with my current contract still running i continued on through the year. this week my initial phone just stopped working, and 6 days later and 2 days waiting at home for a replacement I'm still without phone and 4 long conversations later I'm no closer to seeing a phone or a response from t-mobile. I've had the joy of the press 1 for this press 2 for this and no way of making a complaint and no way of resolving the issue. i'd suggest to all those looking for a new contract not to consider t-mobile as once they've got your money they don't much care for customer care or service.
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