These people are absolutely great. I have bought a dehydrator and the Lurch mandoline from them and the Lurch Spirali (although that was via Amazon) and they all arrived very quickly, were well packed and work brilliantly, You won't go wrong if you place an order with them.
I have only used their food delivery service once and never again. Their website is fine and the whole process of ordering was simple and quick. The problem is that they 'freeze' the cost of the order, before it has been picked. A few items were not in stock, so the amount charged was less. They then proceded to debit the actual amount as well. The orginal order was about £80 and the revised amount was about £65, so they had taken the smaller amount but they do not have a policy of 'unfreezing' the original amount, which according to my bank, they should do. Fortunately the bank does automatically unfreeze ater a week if a company does not actually debit it.
The point is that I was unable to touch that £80 for a week and what would have happened if I had needed that money, or if I didn't have sufficient funds in my account cover both amounts. I spoke to ASDA about it, who just kept repeating that it was company policy and the man refused to put me through to someone more senior. Waitrose and Sainsbury's do not charge you until your order has been picked.
My other gripe was that I was not impressed by the quality of the 'fresh' food.
They have an excellent range of cookware, including my beloved Alan Silverwood bakeware, all at reasonable prices. Delivery is swift and can SEEM pricey if you buy a low value item which is bulky or heavy, because they charge according to what it would actually cost to pack and post + VAT. Not many people are aware of this but postage and packing is classified as a service and therefore attracts VAT. However, you only need to spend £30 to have free delivery, whereas a lot of other suppliers have a much higher threshold.
I have never used them online as there is a branch just 8 miles away. I just love their products and their customer service is an excellent example of what customer service SHOULD be. It is superb. The only reason I have deducted a star is that some items are quite highly priced.
I agree entirely with Kwevington Puppet and also the comment about DeCuisine. I have bought items from HartsofStur from time to time and they are probably the most competitively priced kitchen ware supplier in the country. That, combined with brilliant customer service and quick delivery is what makes them so great.
Earlier this year, I bought a tall fridge and a month later, I decided to buy the matching freezer. I came across Whitebox on a price comparison site and as they were the cheapest, I decided to give them a try.
I am so glad I did as the service was excellent all the way on both occasions and you always kept informed as to the progress of your order, right up until you receive a text advising you that delivery will be within the hour.
They are not the cheapest for some things, but what service!
I ordered from them last week for the first time, not having read any reviews. I became suspicious because they hadn't sent me an e-mail to advise despatch, which should have been the same day I ordered or the day after, yet the money had been taken from my account. I tried to telephone them but it was constantly engaged. I then came across this site, was appalled by the reviews and decided to cancel my order and buy elsewhere.
I noted that the number on TrustPilot is different to the one given on DeCuisine's own site, I rang it and got through straight away to a man who explained that they were out of stock of my item and would make enquiries as to when they would receive more. He was pleasant enough, but I was determined obtain a refund, which I did the next day.
From what I can gather, I think they are a genuine company but they really need to sort themselves out. They are obviously in severe financial difficulties and should not be trading until they are solvent again, if at all. I imagine that they have little stock because they probably have to pay upfront for it and cannot afford to do so. They also need to answer their phone and start responding to people's messages.
I will not say that I have given them 1 star, purely because one has to give them at least one, the reason being that I did receive a prompt refund. However this was probably because I paid through PayPal, something that I always do when buying from a company I have never used before as PayPal will guarantee a refund, should things go wrong. Also I like to make my first purchase a small one, just in case!
Over a year, I spend a lot of money on kitchen equipement and whilst I tend to stick to my favourite suppliers, I do like to give other suppliers a try and DeCuisine is the only one with which I have had problems. Tried and trusted suppliers are:
and of course, Lakeland
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