I used myHermes as it was much cheaper than any other courier service, and Royal Mail (in some cases). However when things got bad, and they left an £140+ parcel the recipients door step, and forging his signature, I was absolutely furious!
I tried to sent emails, polite ones, but they never replied, so understandably I got more and more annoyed. I then called, and all I got was "Well the parcel was received." "We have a signature." So overall, they didn't sort anything out. If that had gone missing I would have been down £140+ and I can guarantee that they wouldn't have compensated for me loss "because they had a signature." which my recipient can say is definitely not his own, since he, nor anyone else, was in at the time.
Anyway, I tried to avoid them for a bit, but when you had parcel which are pretty light wait, but over 8cm thick, you can save a lot using myhermes (instead of royal mail), so I got back to using them again. Recently though I've had an email from a recipient saying they have not received the item.... and myhermes will not compensate for it!
Seriously stay clear of this 'company'. I wish we could sign something to vote for the company to either be shut down, or seriously improve it's service.
If I could have rated it 0 out of 10, I would have!
Also, on a side note, I would always suggest using a courier company (not myhermes), because I've used Royal Mail, and an item of mine was smashed, and despite their 'cover' 'compensation', they only gave me stamps to cover the postage and not the actual item, because it hadn't been sent special delivery (which costs a hell of a lot!!) So it seems the posting service is going down hill fast!
Ed Heal found this review useful
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