Placed an ordered for a lightburst mirror on the 4th March 2013, stated 2 weeks delivery. It's been delayed several times and now stock is not due to arrive until 30th September almost 7 months after order was placed and FULLY PAID for. There has been no phone call of apology only an update on my account online. When contacting them today to say how unhappy I was and ask why item still states it's available for delivery in 2 weeks for other online purchasers there was no explanation, apology or any consolation offered just " fine that's ok! Stock is not due until that date and it is possible it may change again. Do you wish to cancel"
So I have unfortunately cancelled my order, and it appears Dwell could not careless and do not need my custom.
In today's economy Dwell should be very thankful of their success and continued trade but after the treatment I have received and judging other reviews this will soon suffer.
There are plenty of other companies out there who would greatly value your custom.
I know I will definitely be going elsewhere!
Joined Plusnet when we moved house as are current provider Talktalk would not let us take are home number with us when we moved.
But within weeks of been with Plusnet are phone line went down for a whole 6 weeks.
There customer services consist of online posts, they never call!
I made several complaints to them and in the end I complained to cisas who awarded me £150 in compensation.
I am now eagerly waiting for my contract to finish as they have never provided broadband speeds promised & it drops all the time!
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