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I bought two pairs of jeans and they got delivered on time. However upon opening the package I noticed that I was sent not one but two incorrect item.

The first pair of jeans was sent in the wrong colour and the second was sent in a different style. The second pair was meant to be high waisted but turned out to low cut jeans.

I sent them a message on Facebook and the first advisor Gabby was helpful but the other advisors Sophie, Char and Wesley were rude and unhelpful. I then decided to email them and someone called Philip replied to me, his response was rude, poor structured and he basically repeated what I told him. He failed to answer my questions about checking stock quantities. He offered me a 10% discount which I seriously don't need had he paid attention to the information on my orders he would have seen that I always get 10% off my orders through Unidays.

I then emailed back on Friday and its now Sunday I have still not had a response. I have written a letter now asking for the complaints procedure since their customer service advisors refuse to provide it. All the advisors that I have dealt with regarding this issue have been rude, patronising and just downright incompetent.

I have returned the whole order through Collect Plus and I know it takes 5 working days for the parcel to be delivered to Asos. I expect a full refund to be processed on receipt as Asos refuse to supply me with the correct items.

If you ever get an incorrect item from Asos don't expect an exchange from them. Don't expect their customer service team to respond anytime in this century.

I want a copy of your complaints procedure as your advisors are only good at fobbing customers know

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Michelle Gibson´s profile

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Michelle Gibson
Manchester, United Kingdom