Dez Eagles´ profile

Reviews (1)

Simply Electronics Ltd.

absolutely AWFUL money taken out my bank without permission do not trust this company, worst online shopping experience

I bought the mobile phone the company emailed me said they want more ID like copy of my passport to prove who I was, in the end . Told them to cancel my transaction and order because the money had not yet been taken, they changed their mind and said don't worry about the ID I replied again to just cancel everything few days later I got an email saying my order has gone through and they took the money out of my bank without permission, then they send another email saying they can either refund me or it can take up to a month fir refund? On their website it states days for refund, I wanted a refund they said they will notify me when it goes through and never did, worthless rip off company

17 September 2013

Reply from Simply Electronics Ltd.

Hi Dez,

Apologies for the inconvenience caused.

I have escalated your case details to our Compliance team for review. We do perform routine order verifications as part of our security flow to protect our customers and ourselves from fraudulent activity. With the rising number of fraudulent orders these days, we have invested in third party software and manual screening to verify purchases. As you may appreciate this process is not ideal but is commonly practiced by many online businesses as an additional measure to fight against fraud.

At the same time, we aware that more can be done on our side to enhance our users shopping experience. I do apologize that this along with the handling of the case was not met to our high standards.

If you need any further assistance or have any further queries, please do not hesitate to get in touch with me personally.

Kind regards,
Vanessa Carroll

Dez Eagles´ profile

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Dez Eagles
London, United Kingdom