Caroline´s profile

Reviews (1)

Silver Shuttle

Extra costs

Far more expensive than I bargained for. Initially booked for £46 from Heathrow to London SW17, 1 passenger and 3 large suitcases. There were 4 suitcases + guitar, so I had to pay extra - my fault, no problem. But there was also extra charge for waiting time, and they came 30 mins EARLIER than I'd requested (and specified on the online form), so that's my grumble as I ended up paying £76 in total. Will probably not use again despite the friendly driver.

16 September 2013

Reply from Silver Shuttle

Thank your for this feedback. These costs should have been pre-authorised by Silver Shuttle and weren't. We are investigating them and will refund any over payment to you.

Caroline´s profile

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United Kingdom