I recently purchased a shower tray and glass screen. I discovered 4 days out of the returns policy that the screen was not going to work with our shower. I called WD straight away who asked me to email customer services and therefore this is what I did explaining the situation and that we hadn't opened the screen from the box and needed to exchange it for a more expensive enclosure. They were not interested and just purely replied 'sorry but it is out of our returns policy'. I telephoned the number to be told that I couldn't even speak with anyone in customer services to try and sort this out and that nothing could be done. I spent nearly £300 with this company and have found their customer services totally unsatisfactory and unhelpful. I am now stuck with a shower panel that I cannot use and the need to buy another shower enclosure, of which I will not be purchasing it from WD bathrooms!
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