M Hawken´s profile

Reviews (2)

Transair Flight Equipment

Good very timely service

Ordered on 23rd of December for next day delivery, arrived 24th which, given Christmas, I was not entirely sure of. Would buy from TFE again.

Pure Pens

Ordering quick and efficient, packaging poor

The ordering process was simple and my order was despatched quickly. When it arrived in a padded envelope the box holding the pen was crushed, but fortunately the pen is OK. The order included a complimentary fine tip marker, which was a nice surprise.

17 September 2013

Reply from Niche Pens Ltd

Hello Malcolm,
Thanks for taking the time to write us a review. I am sorry that you were not happy with the packaging. It is disappointing from our point of view that the parcel was not handled with care by Royal Mail. We send hundreds of Noodler's pens each month in the same manner, and I cannot recall another customer giving the same feedback as you, but I realise that the thin card box for the Noodler's pens do not have much strength in them and will therefore look at other options for improving it in the future. I am happy to replace the box for you and would of course replace the pen if there was an issue with it.
Ross Adams - Director

M Hawken´s profile

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M Hawken
United Kingdom