Signed up with Talk Talk over the internet for broadband and telephone on the 26 August and paid £114.00 line rental up front by debit card. Received a confirmation email on the 27 August advising me the my service will be up and running within 23 days, 4 September received my September bill for zero, tried to log onto my account on the 6 September to get an update, could not log on so rang Talk Talk and spent 10 minutes trying to explain I could not log on to my account, only to told I had a credit on my account of £114.00 and my account had been deactivated ?
Asked to speak to a manager who eventually explained that Talk Talk could not provide me with the service, something to do with my local exchange. Ok only 11 days wasted, no email from Talk Talk to tell me that they could not provide the service, just please refund my £114.00 back onto my debit card, sorry sir we cannot make debit card refunds, will send you a cheque within 28 days. So T T take my money for a service they cannot provide, give me every indication that the service will be activated within 23 days, send me a bill, but don't bother to tell me they cannot provide me with the service and then expect me to wait up to another 28 days for a cheque that I have to drive 10 miles to the the bank to pay in and then wait another 3 days for it to clear, so in total TT can hold on to my money for up to 51 days, how many people are they doing this too.
To make matters worse I was told I was not forced to pay the line rental in advance, then told I could have the service if I paid for a new line, another £25.00 please, I checked the possibility of this with TT sales and was told it was impossible. Anyway I have dug my heels in and demanded that I have my refund paid back to my debit card, and was told by TT on the 6 September that someone from the CEO dept will contact me within five working days. would you believe it September 16 and no contact, so I call TT again put on hold again, only to be told CEO has a bit of a back log someone should be back to you within the next two days.
One could be forgiven for thinking this could be a way to make a little more profit, entice potential customers with attractive offers and discounts if they pay in advance and then hold on to the money for as long as possible if they cannot provide the service.
I run my own business so am used to dealing occasionally with idiots, and people that try to take advantage, but what about all the people that get bullied into excepting excuses, and fobbed off.
I await your reply TALK TALK
Richard de Meath found this review useful
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