John Warwick´s profile

Reviews (2)

Travelex UK

Convenient but had to give my life story

Was great to not have to worry about getting into town to exchange my money but the amount of questions and information needed at the desk was ridiculous.

19 September 2013

Reply from Travelex

Dear John,

Its good to hear that you find our service convenient, we aim to provide a competitive service backed up by our Price Promise guarantee.

When ordering one of our prepaid cards, due to the nature of the product and the regulations in place around selling it, an application form does need to be completed before the account can be set up and a pin number issued.

Travelex is currently working to upgrade its order processing system and aims to deliver a speedier service and enhanced customer experience very soon.

Thank you for taking the time to contact us, we hope to welcome you back soon.

Kind regards
Online Support Team

Coverwise

Been there done that got the tshirt but no policy documents.

Have been on the holiday I bought the single trip insurance for and still haven't received the documents.

19 September 2013

Reply from Coverwise

Dear Mr Warwick

Thank you for your feedback regarding delivery of your policy documents. Having checked our transmission records, we are pleased to let you know that your email provider sent us confirmation that your policy documents were successfully delivered, to the email address you provided, nine seconds after your policy was purchased. We have also resent your policy documents and received another confirmation of successful delivery to your email address.

Hopefully your documents have arrived safely, but should you experience any further difficulties in receiving or accessing these documentation via e-mail, please visit our Members Area at coverwise.co.uk (where you can view, download and print your policy documents) or contact our UK call centre [Tel: 0845 519 5959] where our agents will be please to assist in any way they can.

Kind regards
Coverwise

John Warwick´s profile

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John Warwick
Reviewer
United Kingdom

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