I bought a Samsung laptop which arrived yesterday. It will not connect to the internet. After hours on the phone, being pushed from pillar to post, calls not being returned, it was finally agreed that the laptop was faulty.
Misco then refused to take it without an authorisation from Samsung (which I had and which I gave them) - even though under the Sale of Goods act the product is their responsibility - and put the phone down on me. Customer Services do not know anything about consumer law. I have spent £400 and received nothing. Terrible service with no apology at any stage.
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