Carol Baubock´s profile

Reviews (1)

OK, until you have to return something

Ordered two sets of six glasses to replace some breakages amongst our existing sets. Order acknowledgment, check. Order delivery notification, not precise (when sent but no expected delivery date). Delivery, a disaster -- glasses left unprotected on my front step with my bin bizarrely positioned in front of them as a kind of weird "take this box" banner.
Turns out one of the sets was the smaller Aperitivo version of the glasses I wanted so I called Customer Service and was told to return them in the original packaging and that there was no facility to exchange for the glasses I wanted nor any facility for returns beside Royal Mail. Original packaging cost 50% of the cost of the glasses to send back!!! ARE YOU KIDDING ME?!
What a total contrast with another return I made the same day with which the supplier sent a MyHermes label -- all I did was attach the MyHermes label to the package I wanted to return and it was scanned and logged at a super convenient drop-off centre (closer than my Post Office) and sent at no cost to me at all!
NO WAY I am ordering my next replacement set of glasses in the larger size from, if for no other reason that the neighbours are going to start wondering about the bin blocking my door....

18 September 2013

Reply from

Hello Carol. We are sorry that our Couriers have left you parcel in such a bizarre place. It never ceases to amaze us where (regardless of the company used)some drivers deem to be 'safe'.
As regards the 'MyHermes' service, this is something we are looking to roll out in the next few weeks. I appreciate this does not help in this instance but I will get our Customer services team to contact you to arrange collection of your item and replace with the size you require.

Carol Baubock´s profile

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Carol Baubock
United States