Rob Donnan´s profile

Reviews (1)


So poor..... Just speechless

I am writing this review via 3G. Why? Because my broadband is down again, from the snail pace it was before. Apparently, it's probably my fault, and IF it is, they will bill me £144. These spivs have a bad attitude ingrained in their whole company philosophy, their contract terms are extortionate and downright dishonest. Please quote unfair terms in the consumer contracts act 1999- Get out now before you get conned, like me

15 October 2013

Reply from Plusnet

Faults can and will occur from time to time Rob, sounds like you may have been one of the unlucky ones :(

We need to ask that you carry out all of the diagnostic testing to rule out the potential that the problem could be related to something at your side. As you're aware, BT Wholesale are quite aggressive with their charging if they find that the to be the case.

I recognise you wrote this review a while back but if you're still having problems then please get in touch and either myself or another of the Digital Care Team will do our best to help out.

You can get in touch by sending us a private message via our Facebook page, tweeting us @plusnet or posting over on our Community Site forums -

Best regards,

Bob Pullen
Plusnet Digital Care.

Rob Donnan´s profile

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Rob Donnan
United Kingdom