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Awaiting despatch for over a week...

I have an issue with with order number: 31584400

I ordered an item for £153 on 9th september. It's been awaiting despatch since the 10th september so it's been more than a week and it's still not even despatched! I ordered it because I have a wedding to attend to next week and i'm afraid that it's not going to get here on time because they haven't even despatched it yet. I've sent messages to their costumer service but they're really slow to reply. I got my first message replied after 2 days, now it seems like they're ignoring my latest messages. This is truly an dissapointment because i've heard such great things about their website. I live in Sweden and usually when I order something from the UK, I recieve my items within a week. I expected to have my order by now. I wonder how long this is going to take with lookfantastic since they haven't even despatched it yet. I don't think i've ever been this dissapointed in a website before.

Update: My item arrived a little too late and I recieved it on 23 september (13 days after I ordered it!). There was no returnnote in the package so I don't understand how to return it.

19 September 2013

Reply from Lookfantastic


I am really sorry for the delay in sending this order out to you, I can now see this has been dispatched out to you via our traceable service.

We are currently looking into why this has taken 9 days to dispatch, any further correspondence will be sent through your online account.

Kindest regards,

Lookfantastic.com Customer Care Team.

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