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Worst customer service ever!!! My first and very last buy with ASOS

I made my first and last ever order with this online seller that is for sure. Returned three of six items as poor quality, got an email confirming that they received the items ant that refund is just about to be done. Since then I am chasing that lost refund as they have sent it back to an no longer existing account. I am exchanging emails with "Rachel" which is obviously not even reading the enquiries but answering with some standard email. First one, they'll get in touch asap, but they need to have a look at it first. Second one is they have refunded me (which I already had and answered to that one, that the money was sent to a wrong account). I explained again and again that the money is coming back and I would like to know what happens next. In one of her nonsense answers she was asking me to fill in the attached form (which was not attached) and send my postage proof even if she could see that she has already confirmed me they got the items back. I gave her 24 hours to get serious and give me some decent answer to my enquiry. She answered AGAIN with more or less standard answer and asked me to wait till 26th (like ten days!!!) and if I don't get my refund till then (how if the only option to send it to a non-existing account is this going to happen???) to get in touch with HER again. I am waiting now, this is quite frustrating as I know how this works as I do refunds myself for online customers and know that this kind of communication is simply unacceptable.

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Jasmina Vidovic
Bournemouth, United Kingdom