Ian Francis´ profile

Reviews (1)

Jules B

Garments good, customer service and security very poor

I bought two items from them, both got delivered next day. Then ordered something else and they cancelled my order stating that my name didn't match their system, even suggested that I've had a name change WTF! Have no idea what they do for their security checks but they definitely doing it wrong! Took my money 1st, then told me they goin to refund me, of which took over a week and ended up being a huge inconveniece.

20 September 2013

Reply from JulesB Limited

Dear Ian,

We are sorry to hear you where unhappy with your previous orders. If the addresses on your order do not match your bank details it will be automatically held.

I can confirm the refund was processed immediately but depending on your bank it can take up to 3-5 working days to show on your account.

We apologise for any inconvenience caused.

Kind Regards
Jules B

Ian Francis´ profile

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Ian Francis
United Kingdom