Hannah Marie Langdale´s profile

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awful if you want to cancel!

I joined love film as an offer was on when i get free for 30 days then when become a paying customer i get a £15 amazon voucher.. which i did but when it came to cancelling 8 months down the line because i upgraded my telly box and got unlimited movies on there we had to call which i was then put through to someone who didn't understand much english and spoke really fast in a thick foreign accent so i couldnt understand a word, i had to repeat my post code 12 times before literally spelling it to him like i was talking to a 3 year old he got it rights i then had to tell him i want to cancel and he said ok il cancel it just hold..,.......... do u want to downgrade i said no i want to cancel.... he goes ok just hold................... if u ring back 5 days before next billing you wont be charged and u can cancel then and i said no, i have rung and getting charged a fortune to speak to you i want to cancel now. and he said oh erm well ok il go cancel it hold ................... i have left your account activated but you need to call 5 days before if you want i said NO. I WANT TO CANCEL NOW!!! eventually he said it will be cancelled but whether it will or not i don't have a clue, i have never had problems with them posting movies to me but this was such a joke he wasn't listening to me and i couldnt understand a word he said, what an awful way to leave love film and i wish i had read all these reviews before i joined, there should be other ways to cancel and people who speak 100% english to avoid hiccups!

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Hannah Marie Langdale´s profile

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Hannah Marie Langdale
Skipton, United Kingdom