I joined love film as an offer was on when i get free for 30 days then when become a paying customer i get a £15 amazon voucher.. which i did but when it came to cancelling 8 months down the line because i upgraded my telly box and got unlimited movies on there we had to call which i was then put through to someone who didn't understand much english and spoke really fast in a thick foreign accent so i couldnt understand a word, i had to repeat my post code 12 times before literally spelling it to him like i was talking to a 3 year old he got it rights i then had to tell him i want to cancel and he said ok il cancel it just hold..,.......... do u want to downgrade i said no i want to cancel.... he goes ok just hold................... if u ring back 5 days before next billing you wont be charged and u can cancel then and i said no, i have rung and getting charged a fortune to speak to you i want to cancel now. and he said oh erm well ok il go cancel it hold ................... i have left your account activated but you need to call 5 days before if you want i said NO. I WANT TO CANCEL NOW!!! eventually he said it will be cancelled but whether it will or not i don't have a clue, i have never had problems with them posting movies to me but this was such a joke he wasn't listening to me and i couldnt understand a word he said, what an awful way to leave love film and i wish i had read all these reviews before i joined, there should be other ways to cancel and people who speak 100% english to avoid hiccups!
Phil White found this review useful
Connect with Facebook to get one click access to Trustpilot. It's easier.Sign up with Facebook
You were not logged in with the entered details. Please try again.
No worries though, our friendly support team will help get you back up and running as usual. Just get in touch.
No worries though, it's easy-- check your inbox for the email we just sent you, and click on the link.