Lisa Owen BSc´s profile

Reviews (1)

CeX

UNHAPPY CUSTOMER

I bought a phone from the Harlow store and returned half hour later as they give me the wrong charger. The following day i returned the phone because the back of the phone was faulty. I had store credit for the phone as i took it back within the two day returns policy - however when i chose another in which i paid extra for i was told i do not qualify for the two day return on my second chosen phone - The phone was not charged so therefore i cannot completely tell if anything was wrong with it. charged it that night and the battery insight over heated ... This is disgraceful customer service. A few other things got my goat in the store also ...
PLEASE AVOID THIS COMPANY IT IS A JOKE

27 November 2013

Reply from CeX

Hi Lisa,

Thank you for your review on CeX.

I'm sorry to read the difficulty you had in our store. We do listen, and i've notified the store management team. I'd like the chance to restore faith in us, so please get in touch to discuss.

Kind regards,

Rich
CeX

Lisa Owen BSc´s profile

profile image of Lisa Owen BSc
Lisa Owen BSc
Reviewer
1968
Swansea, United Kingdom

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