Sophie Louise Watkins´ profile

Reviews (1)

Yodel

Shocking service. Avoid using them at all costs

I am absolutely disgusted with your delivery service. I placed an order with a company on the 4th September. Delivery with your company was due on the 6th September. I stayed in all day and didn't receive my order with the failure of delivery being cited as 'unable to gain timely access'. No calling card was left so I called customer service and asked for them to redeliver on the 9th as once again I would be in all day. I explained I worked full time & lived in gated apartments but provided the operator with my private code to gain access and my contact number to call me should any problem arise gaining entry. I was assured the parcel would be delivered on Monday 9th & they would call when outside but surprise surprise no parcel or attempted delivery occurred. I called again that evening after once again tracking online my parcel was sent back to the depot due to 'unable to gain timely access'. They never attempted to deliver as I was in all day & checked the gates every 5minutes. I was eager to receive my parcel as it contains items for my holiday. I explained once again to another operator the situation with the gates & asked them to hold off their 'redelivery' until Tuesday 17th as I wasn't in the property until then and that it would be the last day I would be able to receive my order as after that I will be working until the day I go on holiday. I was promised this would happen & that my order would be delivered on the 17th and she even read back the gate details & contact number I had previously provided. I stayed in all day yesterday waiting eagerly for my parcel but no delivery came. I tracked online my parcel & saw that it had supposedly been 'attempted to be delivered' over the past week & was now on its way back to the order companies depot. I am absolutely disgusted with your service & having read feedback on various blogs & website I can only agree with the overwhelming amount of negative feedback. Your service is disgraceful & your tracking systems are shocking. Your staff are unhelpful as when I called this morning I was told there was nothing they could do & that was that basically. I shall be avoiding any company that use you as a delivery service in future & won't be advising anybody to use you in general. I rarely complain about service but this has angered me so much.

Keith Wingroveand Louise Anne Ward found this review useful

19 September 2013

Reply from Yodel

Hi Sophie!

Please can you contact me by email on social.media@yodel.co.uk so I can assist you further.

I am here to help.

Laura

Sophie Louise Watkins´ profile

profile image of Sophie Louise Watkins
Sophie Louise Watkins
Reviewer
1989
Manchester, United Kingdom

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