Please can I say thank you for the excellent customer service that I received from your team. Though the cartridges don't work in my printer ( I suspect my printers fault) due to their manufactured status, your speed in sending a replacement and then a refund is appreciated and I would use you again in future should I get a less fussy printer!
I ordered a banner last week for a friend's thirtieth birthday. I ordered it at 4pm Tuesday and paid extra for next day delivery which it was promised would come on Thursday. It didn't. I was supposed to leave my house and not return before going away for the weekend with the banner to the party but spent a very frustrating 24 hours Thursday afternoon and all morning Friday trying to get through to anyone at Orbit. They have no hold system so if someone is on the line (and this was the case continuously on Thursday).
Anyway whilst at a conference on Friday I eventually managed to get through to Geraint who did call me back on Friday. By this point after a lot of wrangling with Yodel I had already sorted the issue and had to drive back to my house and wait for an hour for the parcel making me very late for arrival.
In summation, the banner was SUPERB! We loved it as did the birthday boy. Geraint when he did get in touch was very nice but ineffective due to the late stage by which I finally got through. That said they have since refunded my next day delivery charge which is good.
So I would recommend a hold system being implemented on the phones to avoid any future frustrations like I had. I would also be interested to know who takes responsibility with Orbit saying it was Yodel's fault and vice versa...
I hope this is helpful
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